Effective Date: June 1, 2011
The privacy of VBC Cloud's customers and affiliates is important to us. Therefore:
- VBC Cloud does not sell or rent personally identifiable information.
- VBC Cloud does not spam, and its policies forbid use of the Service for spam.
(For details, see our Acceptable Use Policy.
- VBC Cloud policy requires that all company employees sign a confidentiality agreement.
Data vBC Cloud Collects
A. vBC Cloud collects and uses data from our customers, and from visitors to our websites (including blogs), as follows:
- Visitor Number Tracking: vBC Cloud tracks the number of visitors to vBC Cloud's website, as well as the pages they visit within the sites and the hyper-links they use (if any) to leave. This doesn't involve collection of any personally identifiable information. We use this information to analyze interest in and usage of the website and the Service.
- Data Provided Through Inquiry Forms: Website visitors interested in the Service can fill out a sales inquiry form at the site. Those forms request company name, individual name, title, address, telephone number(s), and email address(es), as well as technical and business information related to the Service. vBC Cloud uses this information to contact the potential customer and to discuss Service parameters. We also use the information to generate statistics regarding interest in the Service. We might share these statistics with third parties, but they don't include any personally identifiable information.
- Customer Account Information: When customers sign up for the Service, and during their Service relationship, we collect some or all of the following: company name, individual name, title, address, telephone number(s), email address(es), credit card number, and choice of service package. We also record and retain most written communications with customers, including trouble tickets, support requests, and payment history. vBC Cloud uses this information for customer support. We also use contact information to send customers Service-related announcements, including newsletters and notices of new Service features and related products and services provided by vBC Cloud partners. Customers can opt out of new product/service notices by sending an email to email@example.com, or by following the unsubscribe instructions at the bottom of any one of the email notices. (However, current customers may not opt out of necessary Service or account maintenance notices.) Finally, we generate statistical information regarding our customer-base and use it to analyze our business. We might share this statistical information with third parties, but it doesn't include any personally identifiable information.
- Blog Replies: A customer, user, or visitor may respond to the various blogs provided throughout the Internet. If the author so chooses, the response may include personally identifiable information, and that information will be posted online along with the rest of the replies. In general, however, we do not recommend that blog replies include personally identifiable information. Please visit us at Twitter, Facebook, Linked In, and MySpace!
- Contestant Information: VBC Cloud occasionally runs contests for promotional purposes. We may collect certain information from contestants, including personally identifiable information. We may list that information in online or other public notices of contest winners. We may also use contest entries (videos, blogs, etc.) for public marketing purposes, and we may include contestant names and other personally identifiable information with those entries. For more on how we use information provided by contestants, please see the rules for the contest in question.
B. vBC Cloud also sometimes: (1) tracks the IP addresses of computers communicating (via e-mail or any other mechanism) with our customers' systems; and (2) inspects data packets ("deep packet inspection" or "DPI") solely for the purpose of trending and archiving specific threat types. Data described in the preceding sentence may include personally identifiable information, including information belonging to our customers' own customers and their website visitors. VBC Cloud uses this data solely to maintain the security of the Service.
A. Through the Service, vBC Cloud provides computing and network infrastructure that hosts customer websites, Internet communications, and other applications. As a result, our infrastructure stores and transmits information about customers' businesses, as well as information collected by those businesses. We refer to all such information that we do not actively collect as "Hosted Data." Hosted Data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users.
B. vBC Cloud is an active recipient of Hosted Data: and take an active part in collecting it. Generally we do not access its content. However, vBC Cloud staff may occasionally access Hosted Data through delivery of services and support to customers. For instance, staff may come into contact with Hosted Data by verifying replication processes, by verifying that applications are running properly, or through debugging efforts.
Use of Personally Identifiable Information and Hosted Data
A. vBC Cloud doesn't share personally identifiable information or Hosted Data under any circumstances, except as provided in paragraph B below and except: (1) as requested by law enforcement agencies or required by law; (2) to maintain the security of the Service and of vBC Cloud's own network and data, including by assisting third party claimants in investigating security breaches; (3) to collect money owed to vBC Cloud, including through legal proceedings; and (4) to identify, contact, or take legal action against customers or third parties violating vBC Cloud's Acceptable Use Policy, interfering with property rights or with the Service, or breaking the law. vBC Cloud doesn't access or use Hosted Data except through provision of debugging and related services, as described under "Hosted Data" above, and for the reasons listed in the preceding sentence.
B. vBC Cloud sometimes employs independent contractors to help run the Service, and such contractors may have access to data, similar to the access we give our employees. Also, vBC Cloud stores sales account data, including customer passwords and personally identifiable information.
A. vBC Cloud takes precautions to ensure that access to databases containing customer information is available only from within vBC Cloud's internal network. Further, we encrypt information during transmission, and/or use secure protocols. We don't provide a guarantee of security if customer does not use the precise hardware instructed by vBC Cloud staff.
B. vBC Cloud policy requires that all its employees and contractors execute a confidentiality agreement. Customers and other third parties are not beneficiaries of the employee confidentiality agreement, or of vBC Cloud's agreements with independent contractors, and so have no rights to enforce those contracts.
Changing Account Information
Customers can change their account information. All customers can access and change account information by contacting the vBC Cloud billing department: firstname.lastname@example.org at 4435 N. First Street, Suite 306, Livermore, California 94550, or contact us at 925 918-0992
Reporting Misuse of Data
Customers and other third parties should contact vBC Cloud about any suspected misuse of their personally identifiable information or other data. All such inquiries or complaints should be directed to us via email to email@example.com.
Not Applicable to Third Party Data Handlers